Frequently Asked Questions
Everything you need to know about shopping with Momo Slimes.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for unworn apparel with original tags attached. Please note that for hygiene reasons, certain accessories and final sale items cannot be returned.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
Yes, we prioritize working with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure high-quality, conscious fashion.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the fulfillment process has begun.